Right of Withdrawal
TO ALL OUR CUSTOMERS: We would like to inform you that there may be slight delays in delivery compared to the times described on the 'SHIPPING' page. We hope for your understanding during this difficult time and thank you in advance for your exceptional patience.
We offer a 14-day money-back guarantee to ensure you have the best possible experience.
If you are not satisfied with the item, please contact us immediately and we will solve your problem.
After the 14-day period has passed, we are unable to accept returns- so please contact us for a refund as soon as possible!
**We do not offer refunds or exchanges for products purchased during a discount period unless the package is lost or the product is damaged.
HOW DO I CONTACT YOU?
Simply fill out our contact form or email us at email@example.com with your order number. Once we have received and checked the product, we will refund you the amount you paid! (It may take up to 5 days for the refund to be processed depending on which portal it's made through).
The returned product must be intact and sealed.
**Shipping costs are the responsibility of the customer. Please contact us at firstname.lastname@example.org for information on the return address.
IF THE ITEMS I RECEIVE ARE FAULTY/INCORRECT/DAMAGED
If you have received faulty, wrong and/or damaged goods, please contact us within 14 days of receiving your order. Don't forget to include your order number, photos of the items and any notes related to receiving the package. Under our money back guarantee, we will do our best to resolve the problem as soon as possible!
HOW CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible (before your order ships) if you wish to change or cancel your order at email@example.com. Don't forget to include your order number and the desired change or cancellation, after which you'll receive a confirmation of the transaction.
Orders that have already been packed or shipped cannot be changed or cancelled
***We do not accept returns or refunds if the product was purchased during the discount period.